HiPeople is on a mission to equip recruiting and people teams with AI-powered screening products — talent insights for fast, unbiased, and easy hiring decisions.

HiPeople Assessments

HiPeople Reference Checks

We work with some of the world's leading brands including, the NFL, Celonis, and Rolling Stone Magazine.

We’re backed by leading investors and angels such as:

🌗🔥 Moonfire founder Mattias Ljungman

🧢 Capnamic

🍒 Cherry Ventures

🔷 🔵 LeanIX (an SAP company) founder André Christ

As a Customer Success Manager, you will be the voice of HiPeople, actively responding to all customers and users in our fastest-growing region, the USA. Your biggest driver is to deliver the highest standard of customer care possible.

<aside> 💗 Mission: Onboard, nurture and grow the relationship between HiPeople and our customers.

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The role:

• Partner with customers from the beginning of their journey with HiPeople. Onboard each new customer so that they get the most out of using HiPeople.
• As the main point of contact, you nurture partnerships with our customers. You know why they love us and what would make them love us more.
• Genuinely communicate with our end users by actively listening or reading their concerns, questions, or suggestions and responding in a voice that reflects that specific user.
• Bias for action is critical in servicing our customer's needs and establishing trust. You know how to prioritise your tasks/projects to ensure customers know they are heard.
• Proactively identify when a customer is underutilising HiPeople and work with them to maximise our impact within their company.
• Spot room for growth by seeking upselling opportunities and support in developing and implementing customer growth.